FAQ'S

FAQ'S

WHAT IS SALESCART’S RETURN POLICY?

OUR "100%BUYER PROTECTION PROGRAM" ALLOWS FOR EASY RETURNS AND REFUNDS FOR:

PRODUCTS WHICH YOU MAY NOT LIKE FOR QUALITY, COLOR OR DESIGN RELATED ISSUES

PRODUCTS WHICH YOU RECEIVED IN "DAMAGED/DEFECTIVE/BROKEN" CONDITION

PRODUCTS NOT ASTER DESCRIPTION/PHOTO ON THE WEBSITE

ALL PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL CONDITION ALONG WITH THE BILLS AND LABELS.PLEASE FOLLOW THE BELOW GIVEN STEPS TO REGISTER YOUR DISPUTE WITHIN 7 DAYS OF RECEIPT OF THE PRODUCT. DISPUTES REGISTERED AFTER 7 DAYS OF DELIVERY MAY NOT BE ENTERTAINED BY THE SELLERS.

NOTE: ITEMS FALLING UNDER FOLLOWING CATEGORIES CANNOT BE RETURN

CONSUMABLE ITEMS LIKE FOOD AND BEVERAGES, BATH AND BEAUTY

BULKY ITEMS LIKE FURNITURE/ STATUES/ PAINTINGS/ TEMPLES (MANDIR)

CUSTOM STITCHED PRODUCTS

HOW TO RAISE DISPUTE FOR AN ORDER?

YOU CAN RAISE A DISPUTE WITHIN 7 DAYS OF DELIVERY, IN EITHER OF THE TWO WAYS:

BY SENDING AN EMAIL TO CS@SALESCART.IN WITH IMAGES OF BROKEN/DEFECTIVE/DAMAGED PRODUCTS WITHIN 7 DAYS OF DELIVERY. PLEASE MENTION YOUR ORDER NUMBER IN THE EMAIL.
(WE NEED PHOTOS OF THE PRODUCTS RECEIVED SO THAT WE CAN DEFEND YOUR DISPUTE WITH RELEVANT SELLER)

SIGN INTO YOUR SALESCARTACCOUNT IF YOU ARE A REGISTERED CUSTOMER. (FASTER METHOD)

SELECT THE ORDER YOU WISH TO RETURN AND FOLLOW BELOW MENTIONED EASY PROCESS:

IF YOUR PINCODE IS SERVICEABLE WE WILL PICK UP THE PRODUCT.

SELECT THE“REQUEST REVERSE PICKUP” TAB.

PLEASE ADD BANK DETAILS IN CASE OF CASH ON DELIVERY ORDER.

PLEASE SELECT REASON FOR RETURN.

CLICK"SUBMIT RETURN REQUEST" TO REGISTER YOUR RETURN REQUEST.

IF YOUR PINCODE IS NOT SERVICEABLE WE WILL REQUEST YOU TO SHIP THE PRODUCT.

SELECT THE“SELF SHIP” TAB.

PLEASE ADD BANK DETAILS IN CASE OF CASH ON DELIVERY ORDER.

PLEASE SELECT REASON FOR RETURN.

CLICK"SUBMIT RETURN REQUEST" TO REGISTER YOUR RETURN REQUEST.

IF YOU ARE NOT REGISTERED ON SALESCART.IN, YOU CAN SEND AN EMAIL WITH YOUR ORDER DETAILS TO CS@ST.IN WITH IMAGES OF BROKEN/DEFECTIVE/DAMAGED PRODUCTS.PLEASE MENTION YOUR ORDER NUMBER IN THE EMAIL. (WE NEED PHOTOS OF THE PRODUCTS RECEIVED SO THAT WE CAN DEFEND YOUR DISPUTE WITH RELEVANT SELLER)

WHAT HAPPENS AFTER A DISPUTE IS RAISED?

REVERSE PICKUP ORDERS:

AFTER SALESCART REVIEWS YOUR RETURN REQUEST, WE WILL ARRANGE FOR THE PICKUP OF THE PRODUCT FROM YOUR DOORSTEP WITHIN 2-3 WORKING DAYS.

SELF SHIP ORDERS:

AFTER SALESCART REVIEWS YOUR RETURN REQUEST, YOU WILL RECEIVE AN EMAIL CONTAINING THE INSTRUCTIONS AND RETURN SHIPPING ADDRESS TO WHICH YOU NEED TO SEND BACK THE PRODUCT WITHIN 10 DAYS. WE RECOMMEND USING AN ONLINE TRACEABLE COURIER SERVICE FOR RETURNING YOUR ITEMS.

WHAT TO DO IF SELLER IS NOT RESPONDING TO THE DISPUTE?

PLEASE ALLOW YOUR SELLER 3 BUSINESS DAYS TO ADDRESS THE ISSUE AND PROVIDE INSTRUCTIONS FOR YOUR RETURN/ RESOLUTION. IF THE SELLER DOES NOT RESPOND EVEN AFTER 3 BUSINESS DAYS, OR IF YOUR ISSUE IS NOT ADDRESSED UP TO YOUR SATISFACTION, YOU CAN SUBMIT THE DISPUTE BY SENDING AN EMAIL TO CS@SALESCART.IN AND WE WILL ENSURE YOU GET TIMELY RESOLUTION TO YOUR DISPUTE.

WHO PAYS FOR THE DELIVERY CHARGES FOR RETURNING OF PRODUCTS?

SALESCART WILL PAY RS.100 TO YOU AGAINST SHIPPING CHARGES IN CASES WHERE WE REQUEST YOU TO SHIP THE PRODUCT. PLEASE PACK WELL WHEN YOU ARE RETURNING THE PRODUCT SO THAT IT REACHES THE SELLER IN GOOD CONDITION.

THE AMOUNT YOU PAID WHILE PLACING THE ORDER ALONG WITH THE ABOVE MENTIONED RS.100 WILL BE DIRECTLY REFUNDED BACK TO YOUR BANK ACCOUNT/CREDIT CARD/DEBIT CARD WITHIN 3-5WORKING DAYS OF REFUND. IF YOU WISH, WE CAN OFFER YOU A REDEEMABLE VOUCHER WORTH THE REFUND AMOUNT FOR FUTURE PURCHASES ON SALESCART.IN INSTEAD.

WHEN WILL I BE REFUNDED?

REVERSE PICKUP ORDERS:

WE WILL INITIATE REFUND ONCE THE ITEM IS PICKED UP BY OUR COURIER PARTNER. IN CASE OFCASH ON DELIVERY ORDER, WE WILL INITIATE REFUND ONCE THE ITEM IS PICKED UP BY OUR COURIER PARTNER AND WE RECEIVE THE BANK DETAILS FROM YOU FOR REFUND.

SELF SHIPORDERS:

WE WILL INITIATE REFUND WHEN THE SELLER NOTIFIES US OF THE RECEIPT OF THE ITEM BACKFROM YOU OR THE ONLINE TRACKING SHOWS AS DELIVERED TO THE SELLER ADDRESS. THE REFUND AMOUNT WILL BE CREDITED WITHIN 3-5 WORKING DAYS AFTER WE INITIATE THE REFUND.

CAN I RETURN A PART OF MY ORDER?

YES, A RETURN CAN BE CREATED AT ITEM LEVEL BUT IF YOU HAVE ORDERED MULTIPLE QUANTITIES OF THE SAME ITEM, YOU CANNOT INITIATE A RETURN FOR A PARTIAL QUANTITY.

WHAT ITEMS ARE NOT RETURNABLE?

ITEMS FALLING UNDER FOLLOWING CATEGORIES CANNOT BE RETURNED

CONSUMABLE ITEMS LIKE FOOD AND BEVERAGES, BATH AND BEAUTY

BULKY ITEMS LIKE FURNITURE/ STATUES/ PAINTINGS/ TEMPLES (MANDIR)

CUSTOM STITCHED PRODUCTS

SHIPPING

WHAT ARE THE SHIPPING CHARGES?

DELIVERY CHARGE VARIES WITH EACH SELLER. MOST SELLERS PROVIDE FREE DELIVERY IN INDIA. SOME ITEMS MAY HAVE A SHIPPING COST DEPENDING ON THE NATURE OF THE PRODUCT.
FOR INTERNATIONAL ORDERS, THE SHIPPING CHARGES ARE DIFFERENT FOR DIFFERENT ITEMS AND IS MENTIONED CLEARLY ON THE PRODUCT PAGE. ALSO PRICES MAY BE DIFFERENT FOR DIFFERENT COUNTRIES TO ACCOUNT FOR SHIPPING COSTS AS SELLERS ARE FREE TO SET THEIR PRICES AND PRICES LISTED IN INR ARE ONLY FOR INDIA.

WHAT IS THE ESTIMATED DELIVERY TIME?

THE ESTIMATED TIME OF DELIVERY IS WITHIN 7 WORKING DAYS FOR DOMESTIC ORDERS AND 21 WORKING DAYS FOR INTERNATIONAL ORDERS. ALL ORDERS GET SHIPPED WITHIN 5 DAYS FROM THE SELLER’S WAREHOUSE.

HOW WILL THE DELIVERY BE DONE?

WE TRY TO PROCESS ALL DELIVERIES THROUGH REPUTED COURIER COMPANIES LIKE BLUE DART, ARAMEX,AFL, DTDC, DHL AND FEDEX. IN SOME CASES, WHERE THE PIN/ZIPCODE IS NOTSERVICEABLE BY THESE COURIER COMPANIES, WE USE INDIAN SPEED POST FOR THOSE DELIVERIES.

IF THERE IS NO COURIER SERVICE AVAILABLE IN YOUR AREA, WE WILL GET IN TOUCH WITH YOU AND TRY TO WORK OUT A CONVENIENT ALTERNATE DELIVERY LOCATION THAT IS SERVICED BY OUR COURIER PARTNERS.

DOES SALESCART DELIVER INTERNATIONALLY?

YES, WE DO DELIVER ITEMS INTERNATIONALLY. YOU ARE MORE THAN WELCOME TO MAKE YOUR PURCHASESON OUR SITE FROM ANYWHERE IN THE WORLD. WE USE DHL, DTDC, INDIA POST OR FEDEX TO DELIVER YOUR SHIPMENTS SAFELY AND TIMELY TO YOU.

HOW CAN I TRACK THE DELIVERY OF MY ORDER?

ALL SALESCART ITEMS ARE DELIVERED THROUGH REPUTED COURIER PARTNERS WHO WILL PROVIDE AT RACKING ID FOR YOUR ORDER. YOU CAN TRACK YOUR ORDER BY LOGIN INTO YOUR SALESCART ACCOUNT.

WE ALSO EMAIL YOU THE TRACKING DETAILS AFTER WE DISPATCH YOUR ORDER.

WHY IS THE COD OPTION NOT OFFERED IN MY LOCATION?

AVAILABILITY OF CASH ON DELIVERY DEPENDS ON THE ABILITY OF OUR COURIER PARTNER SERVICING YOUR LOCATION TO ACCEPT CASH AS PAYMENT AT THE TIME OF DELIVERY.

OUR COURIER PARTNERS HAVE LIMITS ON THE CASH AMOUNT PAYABLE ON DELIVERY DEPENDING ON THE DESTINATION AND YOUR ORDER VALUE MIGHT HAVE EXCEEDED THIS LIMIT. PLEASE ENTER YOUR PIN CODE ON THE PRODUCT PAGE TO CHECK IF COD IS AVAILABLE IN YOUR LOCATION.

WHAT DOES "OUT OF STOCK" MEAN?

IT MEANS THAT CURRENTLY, THE ITEM IS NOT AVAILABLE FOR SALE.

HOW ARE ITEMS PACKAGED?

ALL ITEMS ARE CAREFULLY PACKAGED AS TO AVOID ANY FORM OF DAMAGE.

WHO WOULD BE RESPONSIBLE FOR PAYING LOCAL TAXES IN COUNTRIES OUTSIDE OF INDIA?

CUSTOMS DUTY& OTHER INTERNATIONAL TAXES ETC. IF APPLICABLE WILL HAVE TO BE BORNE BY THE CUSTOMER ACCORDING TO THE LAWS OF THE LAND.

PAYMENT

HOW DO I PAY FOR A SALESCART PURCHASE?

SALESCART OFFERS YOU MULTIPLE PAYMENT METHODS. WHATEVER YOUR ONLINE MODE OF PAYMENT, YOU CAN REST ASSURED THAT SALESCART'S TRUSTED PAYMENT GATEWAY PARTNERS USE SECUREE NCRYPTION TECHNOLOGY TO KEEP YOUR TRANSACTION DETAILS CONFIDENTIAL AT ALL TIMES.

YOU MAY USE INTERNET BANKING, DEBIT CARD, CREDIT CARD AND CASH ON DELIVERY TO MAKE YOU PURCHASE. WE ALSO ACCEPT PAYMENTS MADE USING VISA, MASTER CARD, AMERICAN EXPRESS AND DINERS CLUB CREDIT/DEBIT CARDS.

WHAT IS CASH ON DELIVERY?

CASH ON DELIVERY (COD) IS AN ALTERNATE METHOD OF PURCHASING FROM US. IN THE COD PAYMENT TERMS OR COD SERVICE, YOU PAY AT THE TIME OF THE ACTUAL DELIVERY, RATHER THAN PAYING IN ADVANCE. PLEASE NOTE THAT THE COURIER PERSON WILL GIVE YOU THE PARCEL ONLY AFTER HE RECEIVES THE CASH PAYMENT. YOU CANNOT OPEN THE PARCEL BEFORE PAYMENT. IN CASE OF ANY CONCERNS AFTER OPENING THE PARCEL, YOU CAN CONTACT US ON CS@SALESCART.IN

ARE THERE ANY CHARGES FOR A COD PURCHASE?

THERE MAY BE COD CHARGES PER PRODUCT WHICH WILL BE COMMUNICATED TO YOU WHEN YOU TRANSACT ON SALESCART.IN. WE DO NOT PROCESS COD ORDERS FOR INVOICE VALUE OF MORE THAN RS.5000.

ALL THE PRODUCTS ARE VALID FOR A CASH-ON-DELIVERY ORDER, EXCEPT FOR THOSE WHERE IT IS SPECIFICALLY WRITTEN IN THE DESCRIPTION “CASH ON DELIVERY IS NOT AVAILABLE “.

HOW DO I PAY USING A CREDIT/DEBIT CARD AND IS ITSAFE?

WE ACCEPT ALL VISA, MASTER CARD BOTH INDIAN AND INTERNATIONAL. CUSTOMERS WILL NEED TO KEY IN THEIR 16-DIGIT CREDIT/DEBIT CARD NUMBER AND THE 3 DIGIT CVV CODE (CARD VERIFICATION VALUE - FOUND ON THE BACK OF THE CARD) AND COMPLETE THE PAYMENT FLOW.

WHAT CREDIT CARDS ARE SUPPORTED?

WE ACCEPT ALL MASTER CARD, VISA, AMEX, JCB AND DINERS CREDIT CARDS.

DO YOU ACCEPT INTERNATIONAL CREDIT CARDS ON SALESCART?

YES, WE ACCEPT ALL INTERNATIONAL CREDIT CARDS. OUR OVERSEAS CUSTOMERS AND NON RESIDENT INDIAN SCAN USE THEIR INTERNATIONAL CREDIT CARDS TO MAKE PAYMENTS FOR THEIR ORDERS.

CAN I MAKE A CREDIT/DEBIT CARD OR INTERNET BANKING PAYMENT THROUGH MY MOBILE

YES, YOU CAN MAKE CREDIT CARD PAYMENTS THROUGH THE SALESCART MOBILE SITE AND APP. SALESCART USES 256-BIT ENCRYPTION TECHNOLOGY TO PROTECT YOUR CARD INFORMATION WHILE SECURELY TRANSMITTING IT TO THE SECURE AND TRUSTED PAYMENT GATEWAYS MANAGED BY LEADING BANKS.

IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON SALESCART?

ALL CREDIT/DEBIT CARD DETAILS REMAIN CONFIDENTIAL AND PRIVATE. SALESCART AND OUR TRUSTED PAYMENT GATEWAYS USE SSL ENCRYPTION TECHNOLOGY TO PROTECT YOUR CARD INFORMATION.

DOES SALESCART STORE MY CREDIT CARD INFORMATION?

NO, SALESCART DOES NOT COLLECT OR STORE YOUR ACCOUNT INFORMATION AT ALL. YOUR TRANSACTION IS AUTHORIZED AT MULTIPLE POINTS, FIRST BY EBS/CCAVENUE AND SUBSEQUENTLY BYVISA/MASTERCARD/AMEX/DINERS SECURE DIRECTLY WITHOUT ANY INFORMATION PASSING THROUGH US.

WHO BEARS THE OCTROI FOR CERTAIN LOCATIONS IN INDIA?

NAGPUR, SANGLI,DOMBIVILI, NASIK, MUMBAI, PIMPRI CHINCHWARDI, KOTHRUD(PUNE), AHMEDNAGAR, PUNE,AKOLA ARE OCTROIABLE CITIES. ANY APPLICABLE OCTROI WILL BE PAYABLE BY THECUSTOMER. PLEASE PAY OCTROI TO THE COURIER COMPANY IF REQUESTED BY THEM IN THESE CITIES. SALESCART.IN IS NOT RESPONSIBLE FOR ANY OCTROI PAYMENTS.

WHAT NET BANKING AND DEBIT CARD OPTIONS DO I HAVE?

DEBIT CARDS

WE ACCEPT DEBIT CARDS ISSUED BY THE FOLLOWING BANKS:

AXIS BANK DEBIT CARD (VISA ELECTRON ONLY)

CORPORATION BANK DEBIT CARD (VISA ELECTRON ONLY)

ICICI BANK DEBIT CARD

CANARA BANK DEBIT CARD

DEUTSCHE BANK DEBIT CARD (VISA ELECTRON ONLY

INDIAN OVERSEAS BANK DEBIT CARD (VISA ELECTRON ONLY)

CITIBANK DEBIT CARD

HDFC BANK DEBIT CARD (VISA ELECTRON ONLY)

ING VYASA BANK DEBIT CARD(VISA ELECTRON ONLY)

KARUR VYSYA BANK DEBIT CARD (VISA ELECTRON ONLY)